Return and Refund Policy

Luminous Essence's Goal Towards Satisfaction

At Luminous Essence, we're here to support your beauty and self-care journey with products designed to help you feel your best, naturally. We believe in the quality and effectiveness of our formulas, and we kindly ask that you give them a minimum of 14 days before deciding whether they’re right for you. If you’re still not satisfied after that time—and you're within our 40-day money-back guarantee window—we’re happy to help! Just reach out to us at support@luminousessence.ca.

Cancellation Policy

Changed your mind? Not a problem!
You can cancel or make changes to your order within 24 hours of placing it. After that, your order may already be processing and we might not be able to make adjustments. If you do cancel in time, your refund will be processed within 7 business days.

40-Day Money Back Guarantee

We’re confident that you’ll love your Luminous Essence products. That’s why we offer a 40-day money-back guarantee. We recommend using the product for at least 14 days to see its full benefits. If you’re still not happy, you can return it anytime within the 40-day period.

Please note: Shipping fees (if applicable) are non-refundable.

To start a return, fill out the form on our Contact Us page or email us at support@luminousessence.ca. To help us serve you faster, include your Order Number or the Name and Email Address used at checkout.

Damaged Items

We carefully pack each order, but if something arrives damaged (a product defect or item physically broken), please let us know within 72 hours of delivery.

To report a damaged item, email support@luminousessence.ca with a clear photo of the damage. We'll let you know if you're eligible for a free replacement. Damage to packaging only (like a dented box) does not qualify as a damaged item if the product itself is unharmed. We cannot refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping & Delivery

We do our best to ship your order quickly and safely. However, Luminous Essence is not responsible for delays caused by shipping carriers, customs, weather, or other external issues.

If your package is delayed, lost, or stolen, we recommend contacting the courier directly for the quickest resolution.

Incorrect Shipping Address

Please double-check your shipping details before placing your order. If your address is incorrect and we’re not informed within 24 hours, we may not be able to resend or refund your order.

Policy Updates

We may update this Return & Refund Policy from time to time. By purchasing and using Luminous Essence products, you agree to the current version of our policy. Please review it before placing your order.